Background
After completing several incident investigations, poor or lack of ToolBox Talk (TBT) was identified as a frequent theme running through the findings. Upon further research it was noted that no formal training exists nor is given to personnel expected to complete these.
"But they have their technical skills" is always the response when this was queried - never make the mistake that just because someone is technically competent they are automatically capable and confident enough to complete a sufficient TBT.
It is not just in incidents this has been noted but also after completing numerous site based observations it became clear the TBT was either seen as a tick box exercise or, even worse, no longer a requirement.
As a result of this we developed our TBT Coaching sessions to enhance the quality of these which will have a direct impact on the safety and performance of the tasks.
Session Information
Session Overview
Each 1.5hr session will focus on the main errors associated with the ToolBox Talk in regards to Communication and Situation Awareness.
The sessions will provide practical guidance on how to address and rectify these errors.
Who is the session for?
Short answer ... Everyone!
Regardless of role or position on site, we believe that everyone will benefit from these sessions and the transferable lessons they provide.
Learning Objectives
Following each session each individual will have:
- The ability and skill to identify errors within the TBT
- Practical solutions to rectify errors
Session Contents
Each session will cover the following elements:
- Introduction to the TBT session
- Introduction to the 6 Non Technical Skills
- Communication - What is it? & Why is it important during a TBT?
- The 4 main Communication errors observed during TBTs and how to rectify them
- Situation Awareness - What is it? & Why is it needed for a TBT?
- How to check understanding during a TBT?
- The main Situation Awareness errors observed during TBTs and how to rectify them
Materials
Each delegate will be given a specifically designed pocket sized course guide which can easily fit in to a coverall pocket. This covers key elements of the session and allows for refresh and reminders alongside individual feedback.
Observation and Feedback
Following the completion of the session the consultant will observe a number of TBTs either via random or on a voluntary basis.
One to One feedback will be provided for all those observed carrying out a TBT - this can be recorded on the course handout for future reference. A more detailed report is provided post visit.
Each site is provided with an overall anonymous feedback report following the visit.